Technical Solutions Engineer

Bengaluru
July 30, 2026
Full Time

Apply for this job

Email *

Job Description

We are seeking a Technical Solutions Engineer (TSE) to provide advanced technical support for networking products and technologies. The role involves troubleshooting hardware and software issues, resolving customer inquiries, supporting product deployments, collaborating with engineering teams, and ensuring high levels of customer satisfaction. The ideal candidate should possess strong networking expertise, excellent analytical and communication skills, and experience in diagnosing complex network environments.

Roles & Responsibilities

Customer Technical Support

  • Respond to customer technical inquiries via phone, email, and online support channels.
  • Resolve issues related to product installation, configuration, operation, maintenance, and compatibility.
  • Provide timely technical solutions to customer problems.
  • Ensure high customer satisfaction through effective technical support.

Troubleshooting & Problem Resolution

  • Diagnose and troubleshoot complex hardware, software, and network issues.
  • Perform root cause analysis and recommend corrective actions.
  • Recreate customer issues in a lab environment for testing and validation.
  • Debug networking problems and provide permanent solutions.

Networking Support

  • Configure, deploy, administer, and support enterprise networking solutions.
  • Troubleshoot Layer 2 and Layer 3 networking protocols.
  • Support routing, switching, security, and network infrastructure technologies.
  • Monitor and optimize network performance.

Collaboration

  • Work closely with Software Engineering and Hardware Engineering teams.
  • Communicate technical findings to development teams.
  • Assist in product quality improvements through customer feedback.
  • Participate in knowledge sharing and technical mentoring.

Documentation

  • Document customer interactions and technical resolutions.
  • Maintain technical knowledge base and troubleshooting guides.
  • Report recurring product issues for continuous improvement.

Required Skills

Networking Technologies

  • Ethernet (1G/10G)
  • IPv4 / IPv6
  • TCP/IP
  • ARP
  • ICMP
  • IGMP
  • DHCP
  • DNS
  • NAT
  • VLAN (IEEE 802.1Q)
  • VRF
  • MPLS
  • BGP (RFC 4271)
  • OSPF (RFC 2328)
  • RIP
  • PIM
  • STP / RSTP / MST
  • LACP
  • LLDP
  • QoS
  • OpenFlow
  • SNMP
  • sFlow
  • Flow Control
  • VARP / VRRP
  • AAA / TACACS+
  • ACL

Troubleshooting Tools

  • Wireshark
  • tcpdump
  • IXIA
  • Packet Analysis
  • Network Debugging

Operating Systems

  • Linux
  • Linux Command Line

Programming & Scripting (Preferred)

  • Python
  • C++
  • Java
  • Perl
  • JavaScript
  • Shell Scripting

Technical Skills

  • Network Configuration
  • Network Deployment
  • Network Administration
  • Technical Support
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Root Cause Analysis
  • Network Security
  • Performance Monitoring
  • Documentation

Soft Skills

  • Analytical Thinking
  • Problem Solving
  • Communication Skills
  • Customer Service
  • Team Collaboration
  • Troubleshooting
  • Critical Thinking
  • Time Management
  • Adaptability
  • Continuous Learning

Keywords

Technical Solutions Engineer, Technical Support Engineer, Networking, Ethernet, TCP/IP, IPv4, IPv6, BGP, OSPF, MPLS, VLAN, VRF, DHCP, DNS, NAT, STP, LACP, LLDP, QoS, SNMP, TACACS+, ACL, Wireshark, tcpdump, IXIA, Linux, Python, Java, C++, Perl, JavaScript, Shell Scripting, Network Troubleshooting, Hardware Support, Software Support, Root Cause Analysis, Customer Support, Network Administration.

Related Jobs