Sales Manager

Mumbai, Hyderabad, Bengaluru
June 2, 2026
Full Time
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Job Description

The role is responsible for driving membership sales, revenue growth, and team performance within assigned hotel/client locations. The candidate will lead sales operations, manage sales teams, develop customer acquisition strategies, and maintain strong relationships with hotel partners to maximize membership enrollments, customer satisfaction, and renewals.

Responsibilities

Sales & Revenue Growth

  • Execute sales strategies to achieve revenue targets.
  • Drive membership acquisition and growth.
  • Identify opportunities to increase enrollments and customer footfalls.
  • Achieve individual and team sales KPIs.

Team Management

  • Lead, manage, and motivate sales teams.
  • Recruit new team members in coordination with hotel and corporate teams.
  • Conduct onboarding, induction, and training programs.
  • Monitor team performance and productivity.

Client & Hotel Relationship Management

  • Build and maintain strong relationships with hotel/client teams.
  • Promote the value and performance of membership programs.
  • Collaborate with hotel teams to identify growth opportunities.
  • Support partnership and bulk sales initiatives.

Marketing & Lead Generation

  • Work with corporate teams to develop lead-generation campaigns.
  • Analyze sales and customer data to identify opportunities.
  • Provide customer feedback to improve membership products and sales strategies.

Customer Experience

  • Ensure transparency regarding membership benefits.
  • Handle customer concerns and escalations effectively.
  • Improve customer satisfaction (CSAT) and retention.
  • Support increased membership usage and renewal rates.

Product Advocacy

  • Promote and support company technology products.
  • Train teams on product features and benefits.
  • Drive product adoption within the assigned region.

Required Skills

Sales & Business Development

  • Sales Strategy
  • Revenue Growth
  • Membership Sales
  • Lead Generation
  • Business Development

Team Management

  • Team Leadership
  • Team Handling
  • Recruitment
  • Training & Development
  • Performance Management

Relationship Management

  • Client Relationship Management
  • Stakeholder Management
  • Customer Engagement

Customer Service

  • Customer Satisfaction (CSAT)
  • Customer Retention
  • Escalation Management

Analytical Skills

  • Data Analysis
  • KPI Monitoring
  • Sales Performance Tracking

Communication Skills

  • Presentation Skills
  • Negotiation Skills
  • Interpersonal Skills

Experience Areas

  • Sales Management
  • Hospitality Sales
  • Membership Sales
  • Customer Relationship Management
  • Team Leadership
  • Business Development

Key Skills

Sales • Team Management • Team Handling • Revenue Growth • Lead Generation • Customer Satisfaction • Client Relationship Management • Recruitment • Training • Business Development • KPI Management • Hospitality Operations • Membership Sales • Customer Retention • Communication Skills

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