Job Description

This role focuses on customer coordination, order management, logistics follow-up, and office communication support within the industrial equipment and machinery sector.

The candidate will:

• Interact with customers and handle enquiries
• Prepare quotations and work orders
• Coordinate dispatch and shipment tracking
• Manage office documentation and communication
• Support administrative and customer service activities

This role requires strong communication, coordination, and organizational skills.

Key Responsibilities

1. Customer Coordination

• Interact and follow up with customers regularly
• Handle customer enquiries and support requests
• Keep customers updated about order status

2. Quotation & Order Handling

• Prepare and manage customer quotations
• Enter work orders into software systems
• Process order confirmations and related documents

3. Communication Management

• Handle:
  • Email communications
  • Telephone communications
  • Office correspondence
• Maintain proper filing and documentation systems

4. Logistics & Shipment Coordination

• Track shipments regularly
• Coordinate with logistics teams for dispatch activities
• Ensure timely delivery updates to customers

5. Administrative Support

• Supervise administrative staff
• Maintain office records and documentation
• Check courier bills and related logistics expenses

6. Presentation & Documentation

• Create PowerPoint presentations when required
• Manage documents such as:
  • Proforma Invoice
  • Order Confirmation
  • Shipment-related documents

Required Skills

Customer Service Skills

• Customer Support
• Customer Handling
• Complaint Handling
• Client Communication

Administrative Skills

• Document Management
• Work Order Management
• Office Coordination
• Email Handling

Technical Skills

• PowerPoint Presentation
• Google Suite
• Office Software

Logistics Skills

• Shipment Tracking
• Logistics Coordination
• Courier Management

Soft Skills

• Communication Skills
• Time Management
• Prioritization
• Ability to Work Independently
• Organizational Skills

Role Details

• Role: Marketing – Other
• Industry: Industrial Equipment / Machinery
• Department: Marketing & Communication
• Employment Type: Full Time, Permanent
• Role Category: Marketing

Education

• Any Graduate

Key Skills

• Customer Support
• Customer Handling
• Work Order Management
• Document Management
• PowerPoint Presentation
• Shipment Tracking
• Logistics Coordination
• Google Suite
• Communication Skills
• Administrative Support