Sales Associate
Job Description
A hospitality membership sales role focused on promoting luxury hotel membership programs, engaging potential customers through digital and direct sales channels, and building long-term client relationships. The position combines lead research, sales conversion, customer engagement, and relationship management.
Responsibilities
- Research and qualify leads using Google, LinkedIn, Facebook, Instagram, and other platforms.
- Identify target audiences through multiple channels and engage prospects effectively.
- Present luxury hotel membership programs to potential customers.
- Manage the complete sales funnel from lead generation to conversion.
- Build strong relationships with prospects and generate referrals.
- Enroll customers into membership programs through a transparent and customer-friendly approach.
- Conduct regular follow-ups and maintain customer engagement.
- Handle customer queries, concerns, and escalations promptly.
- Deliver excellent customer service and relationship management.
- Achieve sales and membership enrollment targets.
Skills Required
- Sales and business development
- Relationship building and client management
- Negotiation and persuasion skills
- Lead generation and prospecting
- Customer service and follow-up management
- Social media research and engagement
- Presentation and communication skills
- B2C sales experience
- Sales funnel management
- Referral generation
- Problem-solving and quick decision-making
- English communication skills
- Local language proficiency
Preferred Qualifications
- Graduate degree preferred
- Minimum 1 year of luxury, hospitality, hotel, or premium product sales experience
- Social media savvy
- Strong interpersonal and networking skills
Key Competencies
- Customer-focused mindset
- Confidence and professionalism
- Relationship-driven selling
- Target-oriented approach
- Excellent verbal communication
- Ability to build trust and long-term customer relationships