Program Coordinator
Job Description
We are hiring a highly organized and detail-oriented Program Coordinator to support day-to-day operations across multiple programs. This is an execution-focused role that requires strong coordination, consistent follow-ups, and the ability to manage multiple workstreams efficiently.
The ideal candidate will have experience in IT operations and program coordination, along with familiarity in Microsoft technologies and SaaS tools.
Key Responsibilities
- Manage and track daily program activities to ensure timely execution
- Maintain trackers, dashboards, and documentation with high accuracy
- Coordinate with internal teams, stakeholders, and external vendors
- Follow up consistently to close tasks, dependencies, and deliverables
- Handle vendor coordination including timelines, SLAs, and compliance tracking
- Support IT operations across tools, workflows, and processes
- Manage and resolve operational escalations
- Support recurring activities such as reporting and documentation
- Ensure all program data and records are accurate and audit-ready
- Communicate proactively with stakeholders to ensure alignment and visibility
Requirements
- Bachelor’s degree in any discipline
- 7–10 years of experience in IT operations, program coordination, or similar roles
- Proven experience in coordination-heavy and execution-driven environments
- Strong understanding of vendor management and SLA tracking
- Excellent communication and stakeholder management skills
- High attention to detail and strong follow-through ability
Technical Skills
Microsoft Technologies:
- Office 365
- Microsoft Teams
- SharePoint
- Intune (nice to have)
Tools & Platforms:
- ServiceNow
- Jira
- Zoho or similar SaaS tools
Other Skills:
- Strong Excel skills (trackers, reporting, data accuracy)
- Documentation and reporting expertise
Key Skills
- Program Coordination
- Vendor Coordination
- Project Administration
- IT Operations
- Stakeholder Management
- SLA Tracking
- Reporting & Documentation