Key Accounts Manager

Job Description

We are seeking a proactive and results-driven Key Account Manager to drive growth and strengthen client relationships in a SaaS-based environment. This role focuses on managing existing enterprise accounts, ensuring high customer satisfaction, and maximizing revenue through renewals, upselling, and cross-selling.

The ideal candidate will take ownership of client relationships, act as a trusted advisor, and ensure a seamless post-sales experience while identifying opportunities for long-term business growth.

Key Responsibilities

Account Management & Retention

• Drive timely renewals and ensure high client retention rates
• Monitor account health, product usage, and engagement to identify risks
• Develop account plans to prevent churn and ensure long-term success

Revenue Growth

• Identify and close upsell and cross-sell opportunities
• Maximize revenue potential within existing client accounts
• Align solutions with client business needs to deliver value

Client Relationship Management

• Build and maintain strong relationships with key stakeholders
• Act as the primary point of contact for all client communications
• Ensure a seamless and positive post-sales customer experience

Issue Resolution & Collaboration

• Handle customer escalations and ensure timely resolution
• Collaborate with Customer Success, Product, and Support teams
• Continuously improve customer experience through feedback and insights

Strategic Planning

• Create and execute account growth strategies
• Track performance metrics and provide regular updates
• Identify opportunities for expansion within accounts

Requirements

• Minimum 3+ years of experience in enterprise sales within a SaaS product company
• Prior experience in Key Account Management is required
• Proven track record of meeting or exceeding sales targets
• Strong understanding of SaaS business models and enterprise sales processes
• Ability to explain technical concepts to non-technical stakeholders
• Excellent negotiation, communication, and presentation skills
• Strong collaboration and stakeholder management skills
• Bachelor’s degree in Business, Marketing, or related field
• Willingness to travel as required

Technical & Functional Skills

• Account Management & Retention Strategy
• Upselling & Cross-Selling
• Customer Lifecycle Management
• Revenue Growth & Forecasting
• Escalation Handling
• Stakeholder Management

Key Skills

• B2B Sales
• SaaS
• Client Relationship Management
• Renewals
• Upselling
• Retention
• Enterprise Sales
• Communication Skills