Inside Sales Manager
Job Description
The Enterprise Sales Manager will lead a sales team to achieve business targets, improve customer satisfaction, and drive revenue growth. This role focuses on performance management, sales forecasting, client relationship building, and strategic planning. The candidate should have strong leadership, coaching, and operational skills.
Role Details
- Role: Enterprise Sales Manager
- Industry Type: BPM / BPO
- Department: Sales & Business Development
- Employment Type: Full Time, Permanent
- Experience: 3+ Years
- Education: Any Graduate
Key Responsibilities
Team Leadership
Lead the team to achieve weekly, monthly, and quarterly sales targets while maintaining high customer satisfaction.
Sales Forecasting
Provide accurate sales forecasting and ensure CRM data is updated and reliable.
Performance Management
Monitor productivity, call time, and conduct weekly reviews and coaching sessions.
Strategy Development
Analyze performance data and customer trends to develop strategic sales initiatives.
Client Relationship Management
Act as escalation point for clients and maintain strong strategic relationships.
Reporting & Forecasting
Work with clients and internal leadership on reporting and forecasting activities.
Target Achievement
Ensure team alignment with operating plan targets and client performance targets.
Team Motivation & Incentives
Coordinate incentives and drive engagement for improved performance.
Cross-functional Collaboration
Partner with internal and external stakeholders to meet customer expectations.
Preferred Candidate Profile
- 3+ years of experience in sales roles
- Strong customer experience focus
- Experience in operations and strategy building
- Proven coaching and mentoring skills
- Experience in revenue growth initiatives
- Familiarity with CRM tools such as Salesforce
- Strong problem-solving and leadership skills
Key Skills
Team Leadership, Inside Sales, Target Achievement, Revenue Generation, Team Management, SLA Management, BPO Sales