Junior Service Engineer

Service Engineer
Bengaluru
April 23, 2026
Full Time
Apply Now

Job Description

This role combines technical troubleshooting with customer support in the insurance domain. It’s suitable if you like solving problems, interacting with users, and improving service processes.

Role Details

  • Role: Junior Service Engineer
  • Industry: Insurance
  • Employment Type: Full Time, Permanent
  • Department: Customer Success & Service Operations

Job Summary

You will provide technical assistance related to insurance products, resolve customer issues, and support internal teams in improving service quality.

Key Responsibilities

Technical Support
Provide assistance to customers via phone, email, or in-person.

Issue Resolution
Troubleshoot and resolve technical issues related to insurance services and systems.

Collaboration
Work with internal teams to improve processes and service delivery.

Documentation
Create and maintain technical documentation and knowledge base articles.

Training & Learning
Participate in training programs to enhance technical and domain knowledge.

Customer Feedback Analysis
Analyze feedback and suggest improvements to products and services.

Requirements

  • Bachelor’s degree in Engineering (B.Tech/B.E.)
  • Understanding of insurance products and general insurance principles
  • Strong problem-solving and analytical skills
  • Good communication and interpersonal skills
  • Ability to manage multiple tasks efficiently

Preferred Skills

  • Familiarity with policy management and claims processing systems
  • Experience in technical support or service roles
  • Attention to detail and structured thinking

What They’re Looking For

  • Customer-focused mindset
  • Ability to explain technical issues in simple terms
  • Strong troubleshooting skills
  • Team collaboration and adaptability

Career Value

  • Entry into insurance + technical domain (a niche combination)
  • Good exposure to customer-facing problem solving
  • Opportunity to move into operations, product support, or tech roles later

Key Skills

Technical Support, Troubleshooting, Insurance Systems, Customer Handling, Documentation, Problem Solving

Related Jobs