Job Description

The role involves helping customers by resolving queries, explaining products/features, and ensuring a smooth customer experience through calls, chats, or emails. You will act as the first point of contact for users using Groww’s platform.

Key Responsibilities

• Handle customer queries through calls, chat, or email
• Provide technical and product-related support
• Explain product features in simple language
• Help customers solve issues quickly
• Maintain customer satisfaction and retention
• Collect customer feedback and share it with product teams
• Educate users about platform updates and features
• Manage a high volume of customer interactions professionally

Required Skills

• Good communication skills (English + regional language is a plus)
• Customer handling and problem-solving ability
• Patience and empathy while talking to customers
• Basic technical understanding
• Ability to explain complex concepts simply
• Time management and multitasking
• Teamwork and adaptability

Preferred Qualification

• Any graduate (BCom, BBA, BBM, BA, BSc, MBA/PGDM)
• Minimum 50% in 10th, 12th, and graduation
• No active backlogs or education gaps

Benefits

• Flexible work timings
• Medical insurance
• Free breakfast and snacks
• Cab support during odd hours
• Wellness initiatives
• Growth-oriented work culture

Role Category

• Role: Customer Success Associate
• Industry: FinTech / Payments
• Department: Customer Success & Operations