Job Description

A Cloud Ops Engineer is responsible for maintaining, monitoring, troubleshooting, and supporting cloud-based applications and infrastructure.

This role focuses on:

• Production support
• Cloud operations
• Incident management
• Infrastructure monitoring
• Automation
• System reliability

The engineer ensures applications and services remain:

• Stable
• Secure
• Highly available
• Scalable

This role also involves:

• DevOps practices
• Kubernetes environments
• Cloud deployments
• Application release support
• 24×7 operational support

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Responsibilities

Incident & Production Support

• Troubleshoot production and non-production issues
• Resolve incidents within SLA timelines
• Analyze logs and debug system issues
• Perform Root Cause Analysis (RCA)
• Minimize customer impact during outages
• Communicate incident updates to stakeholders

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Cloud Operations

• Monitor cloud infrastructure and applications
• Support deployments across multiple environments
• Maintain high availability and system reliability
• Support cloud platforms such as AWS and OCI

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Automation & DevOps

• Automate repetitive operational tasks
• Improve operational efficiency using scripts and DevOps tools
• Support CI/CD pipelines and infrastructure automation

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Monitoring & Observability

Work with monitoring tools such as:

• Prometheus
• Grafana
• Zabbix
• ELK Stack

to track:

• System health
• Performance
• Logs
• Alerts

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Infrastructure & Middleware Support

Support technologies such as:

• Linux servers
• Windows servers
• JBoss
• Apache
• Tomcat
• NGINX

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Container & Kubernetes Support

• Manage containerized applications
• Support Kubernetes clusters
• Work with Helm Charts and ArgoCD

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Collaboration & Documentation

• Work with DevOps, developers, and infrastructure teams
• Use JIRA and Confluence for tracking and documentation
• Participate in Agile/Scrum processes

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Required Skills

Operating Systems

• Linux (Ubuntu, CentOS, Amazon Linux, OEL)
• Windows Server

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Cloud & DevOps Skills

• AWS
• OCI
• Jenkins
• Terraform
• Git
• Ansible

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Scripting Skills

• Bash/Shell Scripting
• Python
• Perl
• Groovy

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Container & Orchestration Skills

• Docker
• Kubernetes
• Helm Charts
• ArgoCD

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Networking Skills

• DNS
• Firewalls
• LDAP
• SFTP
• File Systems

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Monitoring Tools

• Prometheus
• Grafana
• ELK Stack
• Zabbix

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Middleware Technologies

• JBoss
• Apache
• Tomcat
• NGINX

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Preferred Skills

• Agile/Scrum experience
• Oracle/RDBMS knowledge
• Hadoop/Spark exposure
• Elasticsearch/Kibana
• Informatica
• Looker
• WebSphere/WebLogic
• AWS Certification