Technical Solutions Engineer

Bengaluru
January 8, 2026
Full Time
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Job Description

Who You’ll Work With

  • Work directly with customers, software teams, and hardware teams
  • Support all Arista products and EOS networking features
  • Use a dedicated lab to recreate and troubleshoot customer issues
  • Act as a single point of contact for customers, improving support speed and satisfaction

What You’ll Do

  • Respond to customer issues via phone and email
  • Help customers during installation, operation, and maintenance
  • Troubleshoot network hardware and software issues
  • Identify root causes and recommend fixes
  • Document issues to help improve product quality
  • Work closely with engineering teams to resolve complex problems
  • Learn and support new networking features and products

What You Need

  • 1–5 years of hands-on networking experience
  • Strong troubleshooting and analytical skills
  • Good communication skills (written & verbal)
  • Ability to handle complex customer environments

Networking Knowledge Required

Experience with protocols like:

  • BGP, OSPF, RIP, MPLS
  • IPv4 / IPv6
  • VLAN, VRF, STP, RSTP
  • ACL, NAT, DHCP, SNMP, QoS
  • Ethernet (1G / 10G)

Tools & Skills

  • Networking tools: Wireshark, tcpdump, IXIA
  • Strong Linux knowledge
  • Programming/scripting is a plus: Python, C++, Java, Shell, Perl, JavaScript

Education

  • Master’s degree in CS / EE / IT preferred
  • Networking certifications and prior TAC experience are a plus

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