Support Engineer L2
Job Description
Monitor application alerts, logs, and dashboards for incidents or performance issues.
Perform initial troubleshooting and provide first-level resolution for common issues.
Log and track incidents in the ticketing system, ensuring timely updates and closure.
Escalate unresolved issues to Level 2/3 teams as per defined SLAs.
Communicate effectively with internal teams and stakeholders during incident handling.
Follow standard operating procedures (SOPs) and maintain accurate documentation.
Required Skills & Attributes:
(We will provide training for technical aspects, but you should have the following basics)
Good understanding of IT fundamentals (Operating Systems, Networking basics).
Ability to learn new tools and technologies quickly.
Strong analytical and problem-solving skills.
Good communication skills (written and verbal).
Willingness to work in rotational shifts (including nights) and weekends.
Nice-to-Have (Not Mandatory):
Basic knowledge of SQL, Linux commands, or scripting.
Familiarity with ticketing tools (ServiceNow, Jira, etc.).
Eligibility:
Education: B.E/B.Tech, MCA, or equivalent degree (2023/2024 pass-outs preferred).
Experience: 0.6 to 2 year.
Role:
IT & Information Security – OtherIndustry Type:
IT Services & ConsultingDepartment:
IT & Information SecurityEmployment Type:
Full Time, PermanentRole Category:
IT & Information Security – Other
EducationUG:
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
L1 SupportSQL QueriesApplication SupportJava SupportTroubleshootingProduction SupportSQL Scripting