Onboarding Account Manager

Job Description

Ensure high client satisfaction and product adoption.

-Provide product training and product demonstrations during the engagement.

-Take ownership of product adoption and fast value realisation for clients.

-Enhance the experience of all client users.

-Create best practices for customer onboarding.

-Set up best practices to deliver a wow experience to clients.

-Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.

-Complete engagement within deadlines.

-Collaborate with internal stakeholders effectively.

-Ensure clarity of actions within different teams within Pando.

-Ensure smooth transition between different stages of engagement.

Requirements

-Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.

-Be a subject matter expert in SCM SaaS Products

-Collaborate with Product team for enhancement and roadmap planning.

-Hands on experience onboarding clients in enterprise SAAS productRole: 

Operations ManagerIndustry Type: 

Software ProductDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Operations

EducationUG: 

Any GraduatePG: 

Any Postgraduate

Key Skills

Supply chainProduct trainingClient satisfactionFreight managementSAASTransport managementCustomer serviceSubject Matter ExpertSCMLogistics