Job Description
We are seeking a skilled Linux Support Engineer with strong hands-on experience in managing and troubleshooting Linux-based systems. The ideal candidate will have expertise across multiple Linux distributions, system administration, performance optimization, and core infrastructure services.
Key Responsibilities
Linux System Administration
- Manage and support multiple Linux distributions, including:
- Server provisioning
- OS patching and system updates
- Performance tuning and optimization
- Perform Linux kernel tuning, memory upgrades, CRON job management, and system-level optimizations.
- Diagnose and resolve system defects, performance bottlenecks, and service disruptions.
Service Configuration & Infrastructure Support
- Configure, manage, and troubleshoot core services such as:
- Apache, FTP, and network services
- Email protocols and Syslog
- Monitoring tools like Nagios
- Install and manage SSL certificates on:
- Apache
- Nginx
- Tomcat
- Configure and maintain storage technologies including:
- LVM
- NFS
- SAMBA
Automation & Package Management
- Develop and maintain automation scripts using Shell scripting.
- Manage software packages and updates using:
- yum
- rpm
- Handle version control using Git and SVN.
Database & Performance Support
- Provide basic database administration support for:
- MySQL
- PostgreSQL
- Perform log analysis and system monitoring to identify and resolve issues proactively.
Ticketing & Service Request Management
- Log, track, and update incidents and service requests using IT ticketing tools (e.g., Jira).
- Assign priorities and ensure timely resolution in line with defined SLAs.
- Escalate complex issues to L2/L3 teams or OEM vendors when required.
- Maintain clear documentation of troubleshooting steps and final resolutions.
Customer Support & Communication
- Deliver prompt, courteous, and effective technical support to employees.
- Communicate issues, progress updates, and resolutions clearly and professionally.
- Maintain a strong customer-first mindset in all interactions.
Required Skills
- Strong understanding of:
- Linux operating systems
- System internals
- Troubleshooting methodologies
- Hands-on experience with:
- System monitoring
- Log analysis
- Service management
- Excellent analytical and problem-solving skills with a structured incident-handling approach.
- Ability to work independently and collaborate effectively with cross-functional teams.
Preferred Qualifications
- Graduate in Computer Science, IT, or a related field.
- Experience or certifications in Windows-based systems, including:
- Active Directory
- DNS
- DHCP
- Radius Authentication
- Knowledge of basic networking concepts.
- Exposure to enterprise IT infrastructure environments is an added advantage.
Role Details
- Role: IT Support – Other
- Industry Type: IT Services & Consulting
- Department: IT & Information Security
- Employment Type: Full Time, Permanent
- Role Category: IT Support
Key Skills
- Linux Administration
- Linux Server Management
- IT Infrastructure Support
- LVM, NFS
- Server Administration
- Jira
- IT Infrastructure Engineer