L2 Support Engineer

Job Description

PowerEdge is Signzy s B2B fintech platform used by banks to run credit card journeys

(onboarding post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping

production stable and issues closed fast is critical.

Role Overview:

Hands-on L2 production support to keep live SDK/API journeys healthy across bank

environments – monitor, debug, fix what s in scope, and escalate cleanly to engineering and

delivery.

Key Responsibilities

Monitor production APIs, SDK/event flows and bank integrations for

stability/latency/error-rate (APM/Grafana).

Check/analyse logs; act on issues coming from Freshdesk, JIRA and internal channels.

Validate/debug data via Metabase/SQL.

Do 1st-level debugging and close L2 issues within SLA; escalate with clear RCA/context.

Support releases/config changes and run post-deployment checks across bank

environments.

Maintain runbooks/known issues; write small Bash/Python/SQL scripts to speed up

repetitive support tasks.

Work with DevOps/eng to improve alerts/dashboards and keep alert hygiene.

Requirements

1-3 years in product-based orgs in production support / PSE / tech ops / L2.

Engg/CSE/BCA/BSc IT or equivalent experience.

Hands-on with monitoring/logging/ticketing (Grafana, Freshdesk, JIRA or similar).

Strong SQL for data checks and issue validation; able to read/debug REST APIs.

Clear verbal/written communication for internal and bank-facing updates.

Plus: fintech/banking/API integration exposure; basic scripting; cloud/microservicesRole: 

System Administrator / EngineerIndustry Type: 

Software ProductDepartment: 

Engineering – Hardware & NetworksEmployment Type: 

Full Time, PermanentRole Category: 

IT Network

EducationUG: 

BCA in Computers, B.Sc in ChemistryPG: 

Any Postgraduate

Key Skills

RCATicketingProduction supportDebuggingSDKJIRAMonitoringSQLPythonmicroservices