Digital Content Associate, Audible

Job Description

• Understand and adhere to standard operating procedure.
• -Analyze, and identify the issues in the audio content.
• -Understand the issue and make best use of the available resources/tools to resolve/fix it.
• -Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
• -Communicate with internal and external stakeholders.
• -Adhere to the Service level agreement, and average handle time set for the processes.
• -Meet predetermined and assigned productivity targets and quality standards.
• The individual is required to make judgment based decisions based on the observations and procedures.

Role: 

Operations – OtherIndustry Type: 

InternetDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Operations

EducationUG: 

Any GraduatePG: 

Any Postgraduate

Key Skills

digital marketingemail marketingpythondigital contentcclient servicingdigital strategycontent developmentonline marketingsearch engine optimizationwritingleadership skillscontent writingsocial media marketingcommunication skills