Customer Support Executive

Bengaluru
January 23, 2026
Full Time
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Job Description

Role Overview

We are seeking a proactive and customer-oriented Customer Support Executive to act as a liaison between the organization and its customers. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional voice and blended support channels.

Roles & Responsibilities

  • Act as a liaison by providing accurate information about products and services to customers.
  • Handle customer inquiries, complaints, and service requests with efficiency and empathy.
  • Answer inbound calls professionally and respond to customer concerns in a timely manner.
  • Accurately update and maintain records of customer interactions, transactions, complaints, and actions taken.
  • Follow up with customers to ensure their issues or requests have been resolved satisfactorily.
  • Escalate unresolved grievances or special requests to the appropriate internal departments for further investigation.
  • Ensure adherence to defined processes, quality standards, and service-level agreements.
  • Maintain a positive and professional brand image during all customer interactions.

Generic & Specific Skill Set

  • Strong verbal communication and interpersonal skills.
  • Basic knowledge of MS Office applications.
  • Good listening, problem-solving, and customer-handling abilities.
  • Ability to work in a voice and blended support environment.
  • Attention to detail and accurate data entry skills.

Education

  • UG: Any Graduate
  • PG: Not Required

Key Skills

Customer Support, Voice Process, Blended Process, Call Handling, Customer Interaction, Complaint Handling, Investigation, MS Office, Customer Relationship Management

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