Customer Care Executive

Job Description

Job Profile –

– Addressing customer queries at the correct authorization level.

– Replying back to the queries of the customer through email or on social media channels.

– Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time.

– Making sure to meet and exceed escalation committed service levels. Role & responsibilities

Preferred candidate profile

We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India.

Candidates comfortable to travel Noida sector 128 are only recommended to apply .

Must be a graduate.

CTC – 27,600 CTC

If Interested please connect on call Sanjana :-+91-8527857726, or else share your resume at sanjana.sharma@netimpactlimited.com
Role: 

Email SupportIndustry Type: 

BPM / BPODepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Non Voice

EducationUG: 

Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer ServiceCustomerEmail ProcessChat ProcessEscalations

Blended ProcessBPOEmail SupportNon Voice ProcessChat SupportBpo Non VoiceCustomer SupportCustomer CareEscalation DeskDomestic Process