BPO – Customer Service Executive

Jaipur
March 14, 2026
Full Time
Apply Now

Job Description

We are looking for a motivated and customer-oriented Customer Service Executive to join our BPO team. The ideal candidate will be responsible for handling customer interactions through voice or non-voice channels, resolving queries efficiently, and ensuring a high level of customer satisfaction. This role may involve inbound or outbound communication for domestic or international processes.

Job Details

  • Role: Customer Service Executive
  • Job Type: Full Time
  • Experience: 1 – 3 Years
  • Industry Type: Education / Training
  • Department: Customer Success, Service & Operations
  • Employment Type: Full Time, Permanent
  • Location: Rajasthan, India

Key Responsibilities

  • Handle customer queries via phone, email, chat, or ticketing systems based on the assigned process.
  • Provide accurate and complete information using company tools and resources.
  • Resolve customer complaints professionally and ensure positive customer experiences.
  • Achieve performance targets related to service quality, productivity, and customer satisfaction.
  • Maintain accurate customer records and documentation in CRM systems.
  • Follow company communication guidelines and service procedures.
  • Collaborate with internal teams to improve customer support operations.
  • Escalate unresolved issues to the appropriate teams when necessary.

Requirements

  • Education: High school diploma or equivalent; Bachelor’s degree preferred.
  • Experience: Prior experience in BPO or customer support is an advantage.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and listening skills.
  • Ability to multitask and manage time effectively.
  • Basic computer knowledge including MS Office and CRM tools.
  • Willingness to work in shift schedules, including night shifts if required.
  • Strong interpersonal skills with a customer-focused mindset.

Preferred Qualifications

  • Experience in voice, non-voice, technical, sales, inbound, or outbound processes.
  • Familiarity with international BPO communication protocols.
  • Knowledge of multiple languages will be considered an advantage.

Benefits

  • Competitive salary and incentive structure.
  • Performance-based bonuses.
  • Health insurance and employee benefits.
  • Training programs and career growth opportunities.

Key Skills

Customer Service, BPO Operations, Customer Support, Ticketing Systems, CRM Tools, Outbound / Inbound Process, Service Quality, MS Office, Customer Satisfaction.

Related Jobs