Application Tech Support Practitioner

Job Description

 About The Role 

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :DevOps

Good to have skills :NA
Minimum

7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to maintain high-quality service and provide effective solutions based on your in-depth product knowledge. Your role will be pivotal in interpreting client issues and designing resolutions that enhance user experience and system performance.

Roles & ResponsibilitiesExpected to be an SME.Collaborate and manage the team to perform.Responsible for team decisions.Engage with multiple teams and contribute on key decisions.Provide solutions to problems for their immediate team and across multiple teams.Facilitate knowledge sharing sessions to enhance team capabilities.Monitor system performance and proactively address potential issues.

Professional & Technical

Skills:
Must To Have

Skills:
Proficiency in DevOps.Strong understanding of continuous integration and continuous deployment practices.Experience with cloud platforms such as AWS, Azure, or Google Cloud.Familiarity with containerization technologies like Docker and Kubernetes.Ability to implement infrastructure as code using tools like Terraform or Ansible.

Additional Information:The candidate should have minimum 7.5 years of experience in DevOps.This position is based at our Chennai office.A 15 years full time education is required.

 Qualification 15 years full time educationRole: 

DevOps – OtherIndustry Type: 

IT Services & ConsultingDepartment: 

Engineering – Software & QAEmployment Type: 

Full Time, PermanentRole Category: 

DevOps

EducationUG: 

B.Tech/B.E. in Any SpecializationPG: 

Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

continuous integrationkubernetesdevopsterraformaws

nagiosredhat linuxapache tomcatdockeransiblesqljavagitgcplinuxjenkinsshell scriptingmysqljirapythongithubmavenmicrosoft azureamazon ec2troubleshootingunix