Job Description
As an Application Support Engineer, you will act as a software detective, identifying, analyzing, and resolving issues across multiple components of critical business systems. You will collaborate with cross-functional teams to ensure smooth application operations, proactively monitor performance, and continuously improve application support processes to enhance overall user experience.
🛠️ Key Responsibilities
- Act as an SME (Subject Matter Expert) for application support activities
- Collaborate with teams and manage support tasks effectively
- Take ownership of team-level technical decisions
- Work with multiple teams and contribute to key problem-solving decisions
- Troubleshoot and resolve complex application and system issues
- Provide solutions for issues impacting immediate and extended teams
- Facilitate knowledge sharing sessions to improve team capability
- Monitor application performance and proactively identify improvements
- Ensure high availability and reliability of business-critical applications
- Focus on improving user experience and system stability
🎯 Required Skills & Experience
Must-Have Skills
- Strong proficiency in Angular
- Solid understanding of web development principles and best practices
- Hands-on experience in debugging and troubleshooting complex issues
- Experience with version control systems (Git)
- Ability to work effectively in a team-oriented environment
Good-to-Have Skills
- Exposure to large-scale business-critical systems
- Experience working in IT services or consulting environments
🔑 Key Skills
Angular | Debugging | Troubleshooting | Git | Version Control | Web Development | Business Systems | User Experience