Application Support Engineer

Software Developer
Chennai
December 2, 2025
Full Time
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Job Description

We are looking for a highly skilled Application Support Engineer who will act as a “software detective” to ensure seamless functioning of critical business systems. You will be responsible for identifying application issues, analyzing performance, and ensuring smooth operations that support end users and business workflows.

This role involves problem-solving, collaborating with stakeholders, and providing efficient technical solutions to enhance system stability and user experience.

Roles & Responsibilities

  • Act as an SME to independently troubleshoot and resolve application issues
  • Monitor and support multiple system components ensuring uptime and performance
  • Participate actively in team discussions and contribute to solution design
  • Communicate with business stakeholders to understand requirements and provide status updates
  • Perform root cause analysis and implement preventive measures
  • Assist in documenting technical processes, knowledge articles, and best practices
  • Ensure proper integration and data flow between EPIC modules
  • Provide timely escalation and coordination for critical incidents

Professional & Technical Skills

Must-Have Skills

  • Expertise in EPIC Systems application support
  • Strong analytical and debugging skills
  • Hands-on experience in troubleshooting and performance monitoring
  • Knowledge of system integrations and data flow management
  • Ability to translate technical information for non-technical users

Good to Have Skills

  • Experience with SQL / PL-SQL / MySQL / T-SQL
  • Unix / Shell Scripting exposure
  • Familiarity with healthcare IT workflows
  • Basic knowledge in GCP, BigQuery, SSIS, SSRS, Data Lakes, or Python

Why Join Us?

  • Opportunity to work with mission-critical enterprise systems
  • Chance to develop SME-level expertise in EPIC Systems
  • Growth-oriented work culture with continuous learning support
  • Strong cross-functional collaboration environment

Role: Technical Lead / Application Support Engineer
Industry: IT Services & Consulting
Department: Engineering – Software & QA
Employment Type: Full Time, Permanent
Location: Chennai (On-site)
Education: Minimum 15 years full-time education
Experience: 3+ years in EPIC Systems support

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