Administrator L2

Mumbai
December 5, 2025
Full Time
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Job Description

To manage, maintain, and support client systems including software, hardware, and networks, by responding to service requests as per defined SLAs, ensuring high-quality delivery and customer satisfaction.

Responsibilities

  • Respond to client tickets promptly and resolve service requests within SLA.
  • Install and configure software/hardware as per client requirements.
  • Monitor and maintain customers’ infrastructure: network, servers, systems, storage, platforms, tools, and equipment.
  • Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • Ensure 100% adherence to issue resolution timelines to avoid escalations.
  • Track tickets end-to-end from acceptance to closure, maintaining documentation and logs.
  • Provide user access and application support as requested.
  • Maintain backups of critical logs/data to ensure quality of service.
  • Coordinate with onsite teams for complex issue resolution.
  • Review chat bot logs and ensure timely closure of flagged issues.
  • Handle high-priority incidents with immediate attention and resolution.

Mandatory Requirements

  • Strong experience in WebLogic Administration
  • 1–3 years relevant experience

Preferred Technical Skills

  • WebLogic Administration ✔️
  • WebSphere
  • Apache Tomcat
  • Java / J2EE
  • Linux / Unix Administration
  • Unix Shell Scripting
  • DevOps tools – Jenkins, Docker
  • AWS (Basic knowledge preferred)
  • Oracle DBA exposure
  • Production support experience
  • Root cause analysis & troubleshooting
  • End-user support skills

Education

  • UG: B.Tech / B.E. (Any specialization)
  • PG: Any Postgraduate (optional)

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